We gladly accept returns and exchanges.
Please contact us within 7 days of delivery and send the items back within 30 days of delivery.
If you have ordered the wrong item, you are allowed to make 1-1 exchange with us. Due to the nature of the goods, we only accept unused items. We cannot accept used items. We only accept exchange or refund if our products arrive damaged or defective.
If you are dissatisfied with our items please contact us at support@millyshealth.eu .
We will do our best to find a solution with you.
Damaged or wrong items:
In the event where you have received a damaged or wrong Item, please send us the picture of the item, invoice and indicate the order number immediately. Kindly email to support@millyshealth.eu . We may ask you to proceed with sending your item back to us, where the postage will be reimbursed to you. Item returned must be in its original condition.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
To complete your return, we require a receipt or proof of purchase via email.
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted. Next, contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at support@millyshealth.eu
Exchanges (if applicable)
Unfortunately, any item not in its original condition, is damaged or missing parts for reasons not due to our error or any item that is returned more than 30 days after delivery we will not be able to refund or provide a one to one exchange. We only replace items if they are defective or damaged due to our error. If you need to exchange it for the same item, send us an email at support@millyshealth.eu and send your item to: Simons str. 43 , 42117 wuppertal Germany
Contact Details:
Email: support@millyshealth.eu
PHONE: +49 178 9143908
ADDRESS: Simons str.43 Wuppertal 42117 Germany